Privacy Policy
At Sweet Surrender, located at 12 Protea Road, Claremont, Cape Town, 7708, South Africa, and reachable at info@sweetsurrender.co.za, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. Sweet Surrender is operated by Chloë van der Merwe and managed by her dedicated team, prioritizing the protection of your personal information.
Information We Collect
We collect information in the following ways:
- Information You Provide Directly: This includes your name, email address, phone number, and any other information you provide when you contact us, subscribe to our newsletter, or create an account. For instance, when you sign up for our "Malva Mondays" email series featuring a new Malva Pudding recipe each week, we collect your email address.
- Automatically Collected Information: We automatically collect certain information about your device and your use of our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use Google Analytics to track website traffic and user behavior, which helps us improve our content and user experience.
- Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity. For example, we use cookies to remember your preferred language and to personalize the content you see on our site. Check our Cookies Policy for more details.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: We use your information to operate, maintain, and improve our website and services. This includes personalizing your experience and providing customer support. For example, if you contact us with a question about making Koeksisters, we will use your contact information to respond to your inquiry.
- To Communicate With You: We use your information to send you updates, newsletters, marketing communications, and other information that may be of interest to you. We may also use your information to respond to your inquiries and provide customer support. If you subscribe to our newsletter, we will send you regular updates about new recipes, events, and promotions.
- To Analyze and Understand Our Audience: We use your information to analyze trends, track user behavior, and gather demographic information about our audience. This helps us understand our users' needs and preferences, and to improve our website and services. We use Google Analytics to gain insights into how users interact with our site.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes. For example, if we receive a subpoena requesting information about our users, we may be required to disclose your information.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
- Service Providers: We may share your information with third-party service providers who help us operate our website, conduct our business, or provide services to you. These service providers include web hosting providers, email marketing services, and analytics providers. For example, we use Mailchimp to manage our email list and send out newsletters.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event that Sweet Surrender is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure servers to store your information.
- Encrypting sensitive data during transmission.
- Limiting access to your information to authorized personnel.
- Regularly reviewing our security procedures.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to have inaccurate or incomplete information corrected.
- Deletion: You have the right to have your personal information deleted.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at info@sweetsurrender.co.za.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we will keep your email address for as long as you are subscribed to our newsletter.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Sweet Surrender
12 Protea Road
Claremont, Cape Town, 7708
South Africa
Email: info@sweetsurrender.co.za
Phone: +27 43 700 0967
This Privacy Policy was last updated on October 26, 2023.