Accessibility Statement for Sweet Surrender

Sweet Surrender is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment to Accessibility

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, a widely recognized international standard for accessibility. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.

Measures to Support Accessibility

Sweet Surrender takes the following measures to ensure accessibility:

• Include accessibility as part of our mission statement.
• Integrate accessibility into our procurement practices.
• Provide continual accessibility training for our staff.
• Regularly evaluate our website’s accessibility using automated tools and manual testing.

Conformance Status

The Sweet Surrender website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not yet fully conform to the accessibility standard.

Known Accessibility Issues

While we are constantly working to improve accessibility, we are aware of the following potential issues:

• Some images may lack detailed alternative text descriptions. We are working to provide more descriptive alt text for all images to improve the experience for users who rely on screen readers.
• Some older content may not be fully optimized for keyboard navigation. We are actively reviewing and updating our content to ensure seamless keyboard accessibility.
• Color contrast may not be optimal in some areas. We are auditing our website to enhance color contrast where necessary to meet WCAG guidelines.

Feedback

We welcome your feedback on the accessibility of the Sweet Surrender website. Please let us know if you encounter any accessibility barriers.

• Email: accessibility@sweetsurrender.co.za
• Phone: +27 61 740 7203
• Postal Address: Accessibility Team, Sweet Surrender, 12 Chiappini Street, Bo-Kaap, Cape Town, 8001, South Africa

We try to respond to feedback within 5 business days.

Technical Specifications

Accessibility of the Sweet Surrender website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance to the accessibility standards used.

Assessment Approach

Sweet Surrender assessed the accessibility of this website using the following approach:

• Self-evaluation: The website was evaluated internally by our accessibility team.
• External evaluation: We also engage with third-party accessibility consultants to perform independent audits.

Compatibility with Browsers and Assistive Technology

Sweet Surrender is designed to be compatible with the following assistive technologies and browsers:

• Latest versions of Chrome, Firefox, Safari, and Edge
• Screen readers such as NVDA, JAWS, and VoiceOver

We regularly test our website with these technologies to ensure optimal performance and accessibility.

Accessibility Table

Accessibility Features and Support

Feature	Description	WCAG Guideline	Status
Alternative Text	Descriptive alt text for images	1.1.1 Non-text Content	Partially implemented
Keyboard Navigation	Full keyboard accessibility	2.1.1 Keyboard	Partially implemented
Color Contrast	Sufficient color contrast for text	1.4.3 Contrast (Minimum)	Partially implemented
Resizable Text	Text can be resized without loss of content or functionality	1.4.4 Resize text	Fully implemented
Screen Reader Compatibility	Compatibility with popular screen readers	4.1.2 Name, Role, Value	Fully implemented
Clear and Consistent Navigation	Easy to understand navigation	2.4.4 Link Purpose (In Context)	Fully implemented
Forms with Labels	Forms include clear labels	3.3.2 Labels or Instructions	Fully implemented

Formal Complaints

If you have a formal complaint regarding the accessibility of our website, please contact us using the information provided above. We will take your complaint seriously and work to resolve the issue promptly.

Changes to This Statement

Sweet Surrender may update this accessibility statement from time to time. We encourage you to review this statement periodically for any changes.

Date

This statement was created on 2024-01-01 and last updated on 2024-01-01.